Ship Smart Inc.

4.9/5 Star based on 47 reviews

The company’s primary focus has always been providing the best customer service in the industry. We realize that moving is very stressful, and our number one goal is to ensure that all of our customers are well informed and comfortable with choosing the shipping company that best suits their needs; and although we realize that price is important, we believe it is our superior customer service that sets us apart from our competition. If our customers have an issue, problem or a complaint we take them very serious and do our best to review, resolve and prevent them from happening them in the future.

Review 47

Excellent
93.6%
Great
6.4%
Average
0.0%
Poor
0.0%
Bad
0.0%

Contact Information:

http://www.shipsmart.com

eServices@shipsmart.com

(866) 333-8018

783 Rio Del Mar Blvd Suite 9 Aptos 95003 United States

Mary

US
5/5 Star

Such a professional job! Furniture was well wrapped and taken care of! We’d definitely use them again!

4 years ago

Deborah

US
5/5 Star

Exceptional Service, very detailed, efficient and a pleasure to work with!! Would definitely consider them again.

4 years ago

Don

US
5/5 Star

Pick up and delivery were on time and info promptly given about the route the shipment took. Excellent communication during the whole process.

4 years ago

Lorraine

US
5/5 Star

Great service, price & delivery!

4 years ago

Linda

US
5/5 Star

Excellent service I shipped two family tables to my nephew in Chicago. The men arrived at my house a few minutes before the scheduled time, went upstairs and collected the tables and left all within 5 minutes. Ship Smart arranged delivery with my nephew, and the tables were delivered in good condition. I was kept informed throughout the process, and am very satisfied.

4 years ago

Kathy

US
5/5 Star

Ship Smart did a marvelous job of shipping an executive desk to NY and a jukebox to AZ for us. We chose to have both crated for extra piece of mind. Both arrived in the same condition they had departed the house. The recipients were impressed by the packing. Ship Smart did a great job of keeping us informed during the process of collecting, transporting and delivering these heirlooms.

4 years ago

Norma

US
5/5 Star

Ship Smart is on time for pick up, they are careful with my items, and the items arrive at the destination in great condition. I’ve used Ship Smart three times and I’m planning a fourth right now. Employees are very nice and knowledgeable and call you back when they say they will.

4 years ago

Anita

US
5/5 Star

Shipsmart is a bit pricey, but you get what you pay for. We have used them twice, from New York to Florida and from New York to Texas. Not 1 item lost or broken! Clear prompt communication and everything went amazingly well both times. We highly recommend.

4 years ago

Margaret

US
5/5 Star

The pick up was handled professionally at my end and my sister was also pleased with the receipt on her end.

4 years ago

Ron

US
4/5 Star

Excellent service at Affordable rates!

5 years ago

Patricia

US
5/5 Star

Professional and efficient from start to delivery.

5 years ago

Phyllis

US
5/5 Star

Excellent handling of my property

5 years ago

Doug

US
5/5 Star

Shipped a dining room table from CA to NC. Item was picked up by local carrier for packing and crating then trucked to my home in NC. Great job from start to finish and was just easy at a fair price.

5 years ago

Sharon

US
5/5 Star

Accurate information. Faster than expected pickup and delivery. Overall great experience!

5 years ago

Eileen

US
5/5 Star

Everything went beautifully from first contact to delivery of a bookcase from St. Louis to San Antonio. The delivery here was perfect and the bookcase wonderfully crated and protected. When my friend arranged to remove my old bookcase, using a commercial dolly we then unwrapped the bookcase and it was in perfect condition, not a scratch. Again with the use of the dolly. it is now lovingly ensconced in my office where I can remember my dear sister who died on Dec. 19, 2019. Thank you so much for such excellent service and being easy to work with.

5 years ago

Janet

US
5/5 Star

From the start to the end of the move and beyond shipsmart was there. There was someone there to answer my questions. There will my shipment was picked up. Notified when the shipment would leave and arrived within two weeks 2000 miles away. I will definitely refer friends and family . My experience was excellent I am so glad I used Shipsmart. Thank you

5 years ago

Adam

US
5/5 Star

Was in the Army for almost 10 years and moved a lot so I have experienced a lot of movers. This company was by far the best moving company I have ever experienced. Hands down.

5 years ago

Martha

US
5/5 Star

All aspects of item transport went beautifully!

5 years ago

Kirk

US
5/5 Star

Excellent service. Actual cost was slightly higher than quoted but we added items. We would use again to move.

5 years ago

Jesse

US
5/5 Star

Had a great experience with ShipSmart. Items eere handled and packed extremely well and arrived in perfect condition. Everyone was extremely polite and helpful.

5 years ago

Scott

US
5/5 Star

Did everything they said they would , and good service.

5 years ago

Karen

US
5/5 Star

We had great customer service and follow through. We transported a mattress and frame from NJ to FL. They were timely for the pick up. We also received call confirmation on date to expect delivery and confirmation. Highly recommend.

5 years ago

Gayle

US
5/5 Star

Showed up on time and did as hoped. I would recommend.

5 years ago

Rita

US
5/5 Star

excellent service on phone. rez were timely. pick up was timely and easily arranged. very friendly folks and delivery made to snowy Illinois without incident. would use them again without hesitation.

5 years ago

RICHARD

US
5/5 Star

Have used Ship Smart 3 times and have been highly satisfied each time.

5 years ago

Charles

US
5/5 Star

Great service.

5 years ago

Ed

US
5/5 Star

everything went smooth and professional. well done

5 years ago

Jill

US
5/5 Star

After a slow start everything went well. The movers were careful and wrapped everything well and the items were delivered in a timely manner.

5 years ago

Steven

US
5/5 Star

Great couldn’t be better

5 years ago

Diane

US
5/5 Star

They were so helpful. The crew they sent to pack up was fantastic. My items arrived in a timely period of time. The crew on the receiving end was also great. Would consider them as a first choice.

5 years ago

Maria

US
5/5 Star

Easy online process, fast call to set up details, easy billing and all items arrived safely.

5 years ago

Edward

US
5/5 Star

Everything went very smoothly. The estimate matched the final bill. They picked up and delivered on time. There was no damage.

5 years ago

Bob

US
4/5 Star

Everything went well except the casters on the table were broken.

5 years ago

Kathleen

US
5/5 Star

Very positive Excellent customer service Everyone I spoke with was pleasant knowledgeable and helpful The furniture arrived in excellent condition, all the way from Michigan to Oregon Delivered in a timely manner

5 years ago

Laura

US
5/5 Star

Wow! Great job on the packing and shipping. I just unwrapped and my garage is filled with all manner of packing materials and protection for my shipped dining chairs. Protected from damage is an understatement! Not a scratch on any of them. Thank you.

5 years ago

Nancy

US
5/5 Star

my item was picked up next day after order. Shipping was timely and item was very securely wrapped!

5 years ago

Grace

US
5/5 Star

Professional service, everyone from agent who helped with the shipment from the original order to pick up and delivery. Helpful, friendly and courteous service, this is our second time using this service and will use they again. Crating and packaging of the furniture was outstanding.

5 years ago

Robert

US
5/5 Star

Pick-up and delivery went very smooth, would definitely use again.

5 years ago

Steve

US
5/5 Star

Ship Smart did a great job moving my things from a storage locker in Wisconsin and packing them on pallets that were delivered safely out to Washington state on time. I highly recommend Ship Smart for getting your move done right.

5 years ago

Sandra

US
5/5 Star

Very satisfied with your service.

5 years ago

Henry

US
5/5 Star

Ship Smart performed and coordinated with us as they indicated they would.

5 years ago

Donna

US
5/5 Star

Completely satisfied with Ship Smart’s professionalism - from scheduling to delivery - top notch service! I unequivocally recommend Ship Smart!

5 years ago

Stephanie

US
4/5 Star

Great service and everything was wrapped well and nothing was broken. Their estimate was much higher than expected.

5 years ago

Sherry

US
5/5 Star

A great experience - highly recommend!

5 years ago

Ann

US
5/5 Star

Efficient operation, good outcome. Antique chest arrived in great shape!

5 years ago

Carol

US
5/5 Star

ShipSmart did an outstanding jymoving furniture from Wisconsin to a granddaughter’ ‘s apartment in Boston. The initial packing was done efficiently and when promised as was the delivery. The delivery group even set her bed up for her. Everything was delivered in perfect condition. I would recommend them unconditionally. I’m a satisfied customer.

5 years ago

Joy

US
5/5 Star

items arrived well packed with no damage for such a small shipment, it arrived a soon as possible: I think about 2 weeks

5 years ago

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